This policy is issued by Wise Dumpsters Inc. (“WD”, “we”, “us”), 1702 N Parkside Drive, Pittsburg, CA 94565, and applies to wisedumpster.com (the “Site”) and to the information you give us when you book, call or email us.
1. Information we collect
Information you give us. When you book online we ask for your name, phone number, email address, the delivery address, the delivery date, the container and material you need, and any notes you add. If you start a booking and do not finish it, we keep the contact details you already entered so we can call you back. If you use the help chat on the Site, we keep the messages you send and the answers you receive. When you call us, our phone system records the number you call from and the time of the call.
Payment information. Online payments are processed by Stripe. Your card number is entered directly into Stripe’s secure form and is never seen or stored by WD. Stripe keeps the card on file for the later charges described in our Rental Agreement (overweight, extra days and similar fees). We receive a reference to the card, the last four digits, the amount and the status of each charge.
Information collected automatically. Like most websites, the Site uses cookies and similar technologies to measure traffic and improve the booking experience: Google Analytics 4 (pages visited, device, approximate location derived from your IP address, the steps of the booking you completed), Google Ads conversion tracking (whether a visit from one of our ads led to a call or a booking, including the ad click identifier), and Microsoft Clarity (session recordings and heat maps that show how visitors move through the pages; form fields are masked). We also record the date, time and IP address at which you accept the Rental Agreement, as evidence of the agreement.
2. How we use it
- To deliver, pick up and invoice the dumpster you ordered, and to contact you about your rental.
- To charge the amounts described in the Rental Agreement and send you receipts.
- To call you back if you started a booking and did not finish it, or asked a question in the help chat.
- To measure which pages and ads bring customers, and to fix problems in the booking flow.
- To comply with legal obligations and to establish or defend legal claims, including unpaid invoices.
We use the phone number you give us for calls and text messages about your rental only: confirming the drop-off spot, delivery and pickup updates, and billing questions. Standard message and data rates may apply. We do not use your information for automated decisions with legal effects, and we do not send marketing email or text messages without your consent.
3. Who we share it with
We share information only with the service providers that help us run the business, and only what each one needs:
- Stripe — payment processing and card storage.
- Jobber — our scheduling and invoicing system, where every rental becomes a job for our drivers and office.
- Supabase and Vercel — hosting of the Site and its database.
- Google (Analytics, Ads, Maps address autocomplete) and Microsoft Clarity — analytics and advertising measurement as described above.
- Anthropic — the provider of the AI model behind the help chat; your chat messages are sent to it to generate answers.
- Our own staff and the marketing partner that operates the Site on our behalf, who receive booking notifications so someone can act on them.
We also disclose information when the law requires it, to collect amounts owed, or to protect our rights, property or safety. We do not sell your personal information and we do not share it with third parties for their own marketing.
4. Cookies and your choices
You can block or delete cookies in your browser settings; the Site still works, but analytics will not record your visit. Google offers an opt-out add-on for Analytics at tools.google.com/dlpage/gaoptout, and you can manage ad personalization at adssettings.google.com. We do not respond to browser “Do Not Track” signals because there is no common standard for them.
5. How long we keep it
Booking and payment records are kept for as long as needed to perform the rental and to meet tax, accounting and legal requirements, which is generally seven years. Help-chat transcripts and incomplete booking details are kept for up to two years. Analytics data is kept under the retention settings of each provider (Google Analytics: 14 months by default).
6. Your rights (California residents)
Under California law you may ask us what personal information we hold about you, ask for a copy, ask us to correct or delete it, and you will not be treated differently for exercising these rights. Because we do not sell or share personal information for cross-context advertising, there is nothing to opt out of in that respect. To make a request, email hello@wisedumpster.com or call (510) 992-2652; we will verify your identity by matching the details on your booking and respond within 45 days. Some records (for example invoices) must be kept by law even after a deletion request.
7. Security
The Site is served over HTTPS. Card data is handled entirely by Stripe, a PCI-DSS Level 1 provider. Access to booking records is limited to staff who need them, behind individual logins. No system is perfectly secure; if we learn of a breach affecting your information, we will notify you as required by California law.
8. Children
The Site is intended for adults arranging a rental. We do not knowingly collect information from anyone under 18.
9. Changes and contact
If we change this policy we will post the new version here with a new effective date. Questions or requests: Wise Dumpsters Inc., 1702 N Parkside Drive, Pittsburg, CA 94565 · (510) 992-2652 · hello@wisedumpster.com.